Today information technology is the most important basis for daily communication and understood as standard. Somehow mankind discovered the conclusion that technolgy can or may save us.

From my point of view I unfortunally have to tell that it will not. Anyone of other position easy can tell that many problems have been solved throughout technology. Of course to some extent this is clearly true, but there is a clear need to take a look on the whole behavior.

First of all information technology firstly improves the speed of communication and likely used in modern business and education. But just think of a simple situation like it occurs very often. You use state-of-the-art communication systems, like discuss forms and plattforms but the persons who should read the information and respond to it just did not the find the time to participate or even worse do not care? A very good example are the (first steps) of austrian education institutes, they implement information and discussion portals but often the necessary organisation structures and processes are missing to make them really work.

Information starts to get dead locked and your are bounced back to use basic information ways like a phone or went to the place where this person resides to get the needed information. This is a perfect example that technology will save us if we have the fitting organisation and processes to this technology. But in the case like it often happens, where technology is just used to improve speed without implementing fast and well working processes, every one who is new to this hughe amount of possibilites will take the only impression that theses technologies do not work. Could this be the intention of the inventors and implementors?

As you see it is easy to picture out that information technologies are powerful, but will get an harmful damage to their images if not used by having implemented the correct processes and organisation.